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Meld u aan om Customer Onboarding and Support Specialist bij Chainels op te slaan.
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Based in Rotterdam, Chainels is a high-growth PropTech company revolutionizing the living and renting experience in buildings and cities. Our SaaS solution, trusted by renowned real estate investors, is currently operational in over 500 buildings across more than 10 countries, serving 100,000+ users. Our operations team is dedicated to delivering an exceptional customer experience from onboarding and integrations to ongoing support. We aim to empower our users to fully leverage our platform and services from day one.
We are looking for an experienced Customer Onboarding and Support Specialist to join and enhance our team. You will guide customers through the onboarding process and provide ongoing support, setting a high standard for customer satisfaction. You will play a key role in improving our operational processes and optimizing the essential tools we use daily.
Our team is growing, but we keep our basics. We value efficiency, holding meetings only when necessary, and our organizational structure is as flat as a pancake. Here, your voice is heard, your ideas matter, and contribute to our evolving way of working.
Key responsibilities
Take ownership and manage complex multi-stakeholder onboarding projects
Provide fast, precise, and empathetic customer support
Optimize and automate essential operational tools and processes
Collaborate with Sales and Product teams to ensure smooth onboarding and thorough bug reporting
Requirements
3+ years of customer support or onboarding experience in a B2B SaaS environment
Hands-on project management skills
Tech-savviness with experience in customer support tools (e.g., HubSpot, Intercom, Zendesk)
Proactive approach to creating and utilizing knowledge articles
Solid Excel skills
Proficiency in querying and analyzing logs
Ability to work both independently and collaboratively within a team
Strong communication skills in English
Nice to have
Experience with dashboarding tools and data visualization for insights and reporting
Familiarity with state-of-the-art AI tools to enhance automation effort
Experience with Kibana or SQL knowledge
Good command of Dutch, French or Italian would be a plus
We offer
Yearly personal development budget for your continuous growth
Inspiring and dynamic work environment in a fast-growing, international company
Competitive salary and benefits package, including a modern pension plan
Vibrant company culture, celebrating results and supporting each other's growth through shared failures and successes
Hybrid working model
25 days of annual leave
Complimentary lunch and snacks at the office 🥪
Team outings 💃, vrijmibo 🍻, team trips away 🏄
Job descriptions are difficult to interpret. We understand that you may not check all the boxes. The truth is: neither do we. If you are excited about our upcoming challenges, don't wait and apply now.
Senioriteitsniveau
Senior medewerker
Soort baan
Fulltime
Functie
Productmanagement
Bedrijfstakken
Technologie, informatie en media
Voordrachten verhogen uw kansen op een sollicitatiegesprek met Chainels 2x
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